Refund Policy for Document Processing Agency:
Quality Counterfeit Doc is committed to providing the highest quality document processing services to our valued clients. However, we understand that situations may arise where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds will be issued.
Eligibility for Refunds:
Refunds may be granted under the following circumstances:
In case of double payment or overcharge.
If we fail to meet the agreed-upon service deadline and cannot provide the processed documents within the specified time frame.
If the client’s request for document processing is rejected due to reasons beyond their control, such as legal issues or government-related concerns.
Non-Eligibility for Refunds:
Refunds will not be issued under the following circumstances:
If the client provides incorrect or incomplete information necessary for document processing.
If the client changes their mind after the processing has commenced.
If the delay in document processing is due to reasons beyond our control, such as technical issues, server downtime, or force majeure events.
Refund Process:
To request a refund, clients must send an email to [agency email address] within 7 days of the service issue. The email must include the client’s name, contact information, the reason for the refund request, and any relevant supporting documentation.
Refund Evaluation:
Once a refund request is received, our team will review the request and the provided information. We may also reach out to the client for further clarification, if necessary. The evaluation process typically takes 5 business days.
Refund Decisions:
Refunds will be granted or denied at our sole discretion based on the circumstances surrounding the refund request. If a refund is approved, it will be issued using the same payment method used by the client during the initial transaction.
Partial Refunds:
In some cases, a partial refund may be granted if only a portion of the requested document processing services was completed before the issue arose.
Cancellation and Refunds for Subscription Services:
If a client has subscribed to our services on a recurring basis and decides to cancel the subscription, no refund will be provided for the current billing period. The cancellation will take effect at the end of the current billing cycle.
Updates to the Refund Policy:
This Refund Policy may be updated from time to time. Clients will be notified of any changes via email or on our website.
By availing our document processing services, clients agree to abide by this Refund Policy.
Refund Policy for Online Store:
At Quality Counterfeit Doc , we strive to provide an enjoyable shopping experience for all our customers. In the event that you are not satisfied with your purchase, we offer a clear and fair Refund Policy as follows:
Eligibility for Refunds:
Refunds may be granted under the following circumstances:
Damaged or defective items received.
Items significantly different from the description on our website.
Non-delivery of items within the estimated delivery time.
Non-Eligibility for Refunds:
Refunds will not be issued under the following circumstances:
Change of mind or buyer’s remorse.
Items damaged due to mishandling by the customer.
Delays in delivery due to external factors beyond our control, such as courier issues or natural disasters.
Refund Process:
To request a refund, customers must contact our customer support team at [support email/phone number] within 30 days of receiving the product. The customer support team will guide customers through the refund process.
Refund Evaluation:
Once a refund request is received, our team will review the request and the provided information. We may also ask for photos or other evidence to support the claim. The evaluation process typically takes 3-5 business days.
Refund Decisions:
Refunds will be granted or denied based on the circumstances surrounding the request. If a refund is approved, it will be processed using the original payment method used by the customer during the purchase.
Return of Items:
In some cases, customers may need to return the item(s) to us to complete the refund process. Our customer support team will provide instructions on how to return the item(s) if necessary.
Partial Refunds:
If only part of the order is eligible for a refund (e.g., one item out of several), a partial refund may be issued for the eligible item(s).
Updates to the Refund Policy:
This Refund Policy may be updated periodically. Any changes will be communicated through our website or via email to our customers.
Our aim is to ensure customer satisfaction, and we will do our best to handle refund requests promptly and fairly. Please feel free to contact our customer support team for any questions or concerns related to refunds. Thank you for choosing Quality Counterfeit Doc for your shopping needs.